At Planet Genesis Diamond Jewels, your satisfaction is our priority. Every piece we craft is made with care, precision, and the highest standards of quality. However, if your purchase does not meet expectations, we are here to assist with returns or exchanges, in accordance with the following terms.

1. Return Eligibility

  • Returns must be requested within 14 days of receiving your order.
  • The item must be:
    • Unworn and in its original condition.
    • Accompanied by the original packaging, certificate(s), and invoice.
    • Free from any signs of damage, alteration, or wear.
  • Returns are not accepted for:
    • Custom-made or personalized pieces (including engraved or resized items).
    • Items damaged due to misuse, accidents, or lack of proper care.
    • Products that have been altered or repaired by a third party.

2. How to Initiate a Return

  1. Email us at enquiry@planetgenesis.com.au within 14 days of delivery.
  2. Include your order number, reason for return, and supporting photos (if applicable).
  3. Our team will review your request and respond within 2-3 business days.
  4. Once approved, ship the item securely using tracked and insured postage.
    • Return address will be provided upon approval.
    • We recommend keeping your tracking receipt until the return is confirmed.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • For approved defective or misrepresented items, we will cover all return costs.
  • Planet Genesis is not responsible for lost or damaged return parcels due to improper packaging or shipping errors.

4. Refunds & Processing Time

  • Once we receive and inspect your item, refunds will be processed within 7-14 business days.
  • Refunds are issued via the original payment method only.
  • If your return is deemed ineligible, we will notify you and arrange to send the item back at your expense.
  • Please note: Custom or made-to-order items are non-refundable, unless a manufacturing defect is identified.

5. Exchanges

  • We offer exchanges for defective or incorrect items only.
  • If the requested replacement is unavailable, you may choose a similar item or opt for a store credit/refund.

6. Quality & Inspection

  • All returned items undergo a quality assessment by our expert team before approval.
  • If any signs of wear, alteration, or damage are found, the return may be refused.
  • We reserve the right to decline any return that does not meet our eligibility criteria.

7. Need Help?

  • If you have any concerns or need assistance with your return, please contact our customer service team:
  • Phone: +61 421 802 330
  • Email: enquiry@planetgenesis.com.au
  • Address: Shop A1/247 Parramatta Rd, Annandale, NSW 2038, Australia

8. Our Commitment

  • We value your trust and are committed to delivering jewellery that reflects your confidence and individuality.
  • Each return request is handled personally with care, fairness, and a focus on your satisfaction.