Frequently Asked Questions (FAQs)

1. What makes Planet Genesis different from other jewellery brands?

Planet Genesis combines affordable luxury with sustainable craftsmanship. Our lab-grown diamonds are IGI-certified, eco-friendly, and identical to mined diamonds in every way—just without the unethical impact or inflated pricing.

2. Are lab-grown diamonds real diamonds?

Yes! Lab-grown diamonds have the same chemical, physical, and optical properties as natural ones. The only difference is how they’re created — sustainably grown in advanced labs instead of mined from the earth.

3. How much cheaper are lab-grown diamonds compared to natural ones?

Our lab-grown diamonds are typically 40–60% more affordable than natural diamonds of the same quality. You get the same sparkle, brilliance, and certification — for a smarter price.

4. Are your diamonds certified?

Every diamond at Planet Genesis comes with an IGI (International Gemological Institute) certificate, verifying its authenticity, cut, clarity, and carat.

5. Do you offer custom jewellery?

Yes! We specialize in fully customizable jewellery — from engagement rings to pendants and bracelets. You can choose your diamond shape, size, metal type, and engraving.

6. How long does it take to make custom orders?

Custom pieces are handcrafted and delivered within 35–40 business days, depending on complexity.

7. Do you sell natural diamonds too?

Yes, upon request. While we primarily focus on lab-grown diamonds, we also offer certified natural diamonds for customers who prefer them.

8. What is your return or exchange policy?

We accept returns for manufacturing defects within a specified period. Since every piece is handcrafted and made-to-order, we recommend reviewing your order details carefully before confirming.

9. Where are your products made?

Our designs are crafted in Australia and expertly manufactured in India — combining modern design with traditional craftsmanship.

10. How is Planet Genesis contributing to sustainability?

Every purchase helps make a difference:

  • 10 kg of ocean plastic removed through our partnership with CleanHub
  • A portion of profits supports Red Cross humanitarian initiatives
11. Do you ship internationally?

Yes, we ship worldwide via FedEx and DHL, with insured and tracked delivery.

12. Can I visit your store?

Planet Genesis is based in Sydney, Australia, and we offer both in-store appointments and virtual consultations.